Privacy Policy

This Privacy Policy explains how ReelpilotAI collects, uses, stores, and protects personal data when you use our websites, apps, APIs, and related services.

This service is operated by Remoteline, an Italian company.

Company details: via sandro pertini n29, san martino in rio(RE), Italy. VAT number: 03007100351. Contact email: info@remoteline.it.

We may collect account and identity data (name, email, login details), billing and transaction data, support and communication data, technical and device data (IP address, browser, OS, logs), and service usage data.

When you use creative tools, we collect prompts, uploaded assets, generated outputs, project metadata, and workflow actions needed to provide and improve the service.

We may also collect cookie and similar technology data according to your consent choices.

We use personal data to provide the service, authenticate users, process payments, deliver requested outputs, answer support requests, and maintain account security.

We also use data to detect abuse, enforce our terms, troubleshoot reliability issues, and improve product quality and user experience.

Where required by law, we use data for fraud prevention, legal compliance, and cooperation with lawful requests from public authorities.

Depending on context, we process data on the basis of contract performance, legitimate interests, legal obligations, and consent.

For optional cookies or marketing communications, we rely on consent where required, and you can withdraw consent at any time without affecting prior lawful processing.

We share data only when needed with trusted service providers (for infrastructure, authentication, billing, communications, analytics, and customer support), under contractual obligations and confidentiality safeguards.

We may disclose data when necessary for legal compliance, protection of rights, safety, and prevention of fraud or abuse.

We do not sell your personal data.

Because we operate internationally, personal data may be processed in countries outside your place of residence.

When required, we implement transfer safeguards such as contractual commitments and other recognized legal mechanisms to protect personal data.

We retain personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, and dispute-resolution requirements.

We apply technical and organizational safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction. No system can be guaranteed 100% secure.

Depending on applicable law, you may have rights to access, correct, delete, restrict, object to processing, and request data portability.

You may also have the right to withdraw consent, opt out of certain communications, and lodge complaints with a competent supervisory authority.

To exercise your rights, contact info@remoteline.it.

Our services are not intended for children under the age required by applicable law to consent to digital services in their jurisdiction.

If you believe a child has provided personal data without proper authorization, contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

When updates are material, we will provide notice through the service or other appropriate channels.